FAQS

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What is included in the price?

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We do all the work! We will deliver, set up and style. The next day we will pick up, professionally launder the linens and disinfect the remaining items. Please refer to our themes page to see what is included in each  package.

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Is there a travel fee?

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Traveling out of City State is an option.

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 Driving Mileage Fee – Less 20 Miles of Toledo - $25 

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 Driving Mileage Fee - 25mile - 75miles - $50

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Contact Us for Greater distances of 75 Miles

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How do I book?

Please send us a message through CONTACT US / Book Online. We will then contact you to book your party. An invoice will be emailed for  payment, as well as a contract. Your party is not booked until your deposit has been paid and the contract has been signed.

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Is there a deposit? When does the remaining balance need to be paid off?

A non-refundable of $100 deposit is required at time of booking. The remaining balance must be paid in full 10 Days PRIOR to your event. Failure to pay prior will result in cancellation of your party. Your party is not booked until your deposit has been paid and the contract has been signed. You may add additional tents if they are available but they cannot be subtracted after the initial booking. Any booking less than 10 days must be paid in full before your date is booked.

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What is your cancellation policy?

1 Day Better does not refund any cancellations, events must be rescheduled. If you need to reschedule, we will gladly offer you the next available date.

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What are the penalty charges?

Any lightly damaged or stained property will result in a penalty charge of $20 plus $50 cleaning fee for each item. Any severely damaged, lost or stolen items will result in a fee equal to its replacement. If rental equipment is not available at time of pick-up, we reserve the right to charge for an additional night.

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What type of payment do you accept?

We accept cash, cashapp, venmo, paypal, apple pay payments at this time

 

Is there an age requirement?

We ask that all guests be 3 and over & Potty Trained (Urine & Fecal stains will be an additional $20 per bed.

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Do you stay and host the party?

We do have a option for our Grand Host to stay and host. details has to be specified and placed in each individual clients contract

 

How long is the hire period of the tent package?

Our package is for a one night rental. Each additional night is $25 per teepee/per night.

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How much space is required?

Each set up is approximately 4 feet wide by 75 inches long. It is the client’s responsibility to leave enough space for a walkway and safe sleep.

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Can the tents be set up outside?

Our tents are indoor only tents.

However we do provide Teepees for the spring Summer season. Weather is an indicator on outside tent setup. 

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Will you move furniture to make room for the tents?

We require that the designated tent area be clean and cleared of furniture. We will not move furniture to make room for your event.

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How long will it take to set up? Take down?

Please allow 1.5 – 2 hours for set-up and approximately 45 minutes for take down.

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Will you need access to power?

Yes, some of our tent lights require power. However most of our decor uses batteries.

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Do my guests need to bring a pillow? Blanket?

Yes, we do not provide pillows to sleep on due to hygiene reasons. We will provide a throw blanket but if the weather is cold, we suggest providing additional blankets or sleeping bags.

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How do you launder the linens? Disinfect items? What measures are you taking to prevent Covid-19?

Our sheets, mattress pad covers, blankets and pillowcases are all professionally laundered by LaSalle's Cleaners. ALL

remaining items are wiped down with either disinfectant wipes or spray. Our tent covers will also be steamed before and after your party. All items will be left for 72 hours after they have been sanitized. We will be wearing a mask when we enter your home and will use a disinfectant spray on all items before we leave.